Frequently Asked Questions

Everything you need to know about your Mister Zimi order.

What is your return policy?

We offer returns on all full-priced items within 30 days of delivery. Items must be in their original condition, unworn, and with tags still attached. Sale items are eligible for store credit only.

How long does shipping take?

Standard shipping within Australia typically takes 3-5 business days. International orders generally arrive within 7-14 business days depending on the destination and customs processing.

How do I find my correct size?

We provide a comprehensive size guide on each product page. Our styles are often designed for a relaxed fit, so we recommend checking the specific garment measurements before purchasing.

Can I change or cancel my order once it is placed?

Our warehouse team works quickly to dispatch orders, so we are often unable to make changes. Please contact our customer care team immediately and we will do our best to assist you.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna.

Are your garments ethically produced?

Yes, we are committed to ethical manufacturing. We work closely with our long-term production partners in Bali, Indonesia, ensuring fair wages and safe working conditions for all artisans.